Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful Consumers

Bridget Brennan

HarperCollins Leadership, Mar 5, 2019 - Business & Economics - 256 pages

Bridget Brennan, CEO of Female Factor, shows readers how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women.

When people think about the world’s growth markets, they often envision countries like China and India. Yet they miss the largest one right here at home, no matter where you call home: women. With women driving 70 to 80 percent of consumer spending, it would seem an obvious strategy to learn how best to appeal to this continually expanding market. Common sense? Yes. Common practice? No.

In Winning Her Business, Bridget Brennan, advisor to some of the world’s biggest brands and businesses, provides a roadmap for selling in a world dominated by the rise of women’s economic power. Brennan introduces The Four Motivators® Framework, which shows how every company can help customers feel:

• connected to them, their brand, and their business,
• inspired to buy from them specifically,
• confident in their buying decisions, and
• appreciated for their business.

Showcasing best practices from brands as diverse as Lexus, Sephora, Allstate and the Minnesota Vikings NFL team, Winning Her Business offers invaluable insights into women as consumers and shows that almost all businesses have an opportunity to create an inclusive customer experience that inspires increased sales, referrals, and repeat business.

What people are saying

Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers

User Review  - Publishers Weekly

Brennan (Why She Buys), CEO of the consultancy firm Female Factor, issues an earnest, albeit insubstantial, primer on selling to female customers. She sets the stage by noting that women control the ...

Contents

• What Selling Looks Like Now: 13
• The Four Motivators Framework: 23
• Motivator 1 Connected Create an Emotional Connection with Your Customers: 43
• Motivator 2 Inspired Inspire Your Customers to Do Business with You: 77
• Motivator 3 Confident Instill Customers Confidence in You and Your Products: 101
• Motivator 4 Appreciated Make Your Customers Feel Appreciated for Their Business: 125
• Top Trends Driving Womens Buying Patterns A Road Map to Exceeding Customer Expectations: 143
• Your Monday Morning Action Plan: 175
• Acknowledgments: 187
• Appendix: 189
• About the Author: 199
• Notes: 201

About the author

Bridget Brennan is the CEO of Female Factor, the world’s top consultancy focused on women consumers. She is the leading professional speaker on the subject of engaging women as customers and decision makers. She is also the author of the book Why She Buys: The New Strategy for Reaching the World’s Most Powerful Consumers (Crown Business, 2011). In her work, she’s conducted research with thousands of women on their purchasing habits and preferences, and provides counsel to Fortune 500 executives and sales teams on developing strategies to grow their businesses. She was named a “Woman to Watch in Retail Disruption” by the Remodista think tank and is a contributing writer for Forbes.com. Additionally, she is a member of the Vikings Women Advisory Board of the Minnesota Vikings National Football League team and a frequent guest lecturer at universities. In her work at Female Factor, Brennan developed a sales training program that has been implemented successfully at major companies throughout the United States. Based in Chicago, she is a sought-after presenter at conferences and industry events around the world. Learn more about her at www.bridgetbrennan.com.

Bibliographic information

• Title: Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful Consumers
• Author: Bridget Brennan
• Publisher: HarperCollins Leadership, 2019
• ISBN: 1400209986, 9781400209989
• Length: 256 pages
• Subjects: Business & Economics / Consumer Behavior; Business & Economics / Customer Relations; Business & Economics / Sales & Selling / General; Social Science / Gender Studies