The Politics of Workplace Literacy: A Case Study
A workplace literacy program situated in a hospital setting is brought to life through vivid story telling and ethnographic techniques. This detailed case study is an easy-to-read account of how employees respond to a workplace program. By listening to the workers' voices, we learn how classism, racism, and sexism continue to be part of the workplace environment, and how these factors contribute to employees' resistance to functional literacy programs. Gowen portrays the differences between the workers', the managements', and the educators' assumptions and understandings of workplace literacy. Chapters: * Literacy and the Other * Hearing Voices * Seeing Ghosts * Making Connections * Reading Texts * Listening to Workers * Assessing Outcomes.
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