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Doubts About the Value of Computer Technology
Case Studies 139
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accounting amortized analysis applications approach argument assess asset automation bank bank's benefits budget business activity business measures business objectives business strategies business value business-value capital Carnegie Mellon University Category company's computer investments computerization contribution corporate critical success factors customers Data Envelopment Analysis database decisions defined economic effective efficiency electronic data interchange enterprise evaluation example executives Exhibit existing expenses firm goals growth hardware headcount ICIT identify implementation improve increase industry information systems information tech information technology information workers infrastructure inputs interchange fees internal involved Johnson justify Kriebel labor measure the business ment needs organization output payoff percent performance measures personal computer planning problems profit proposed provides ratio reduced retail revenue software and data standard Strassmann strategic information systems suppliers techniques tegic valuation value of information value-added