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applications automated benefits BMC Software build Cafe Cisco Systems coach Communications companies company's consultants Corp corporate costs CRM projects Customer Relationship Management customers Cybersettle.com data centers deliver deploying Digex dotcom e-business e-commerce e-mail e-marketplaces employees enterprise Entigo executives experience Foundry Networks Frito-Lay Furniture.com global going Group Hard Rock Hard Rock Cafe hosting implementation industry infrastructure integration Internet investment iPrism Kintana ment Mercury Interactive Microsoft million monitoring offer organizations outsourcing Oxfam partners percent platform portal Rational Suite Research restaurant sales force says scalable server service provider Siebel Siebel Systems Silicon Valley solutions staff STORAGE NETWORKING strategy supply chain Teleflora thin clients tion tomers unions Unisys users vendors vice president wireless workers XMLSolutions YES YES YES