Evaluating Library Staff: A Performance Appraisal SystemThis excellent resource will benefit not only library managers and supervisors whose goal is top-quality service, but also their employees and patrons as well. |
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Actively listens activities adult reference adult services appraisal period appropriate assist Behavior Action Plan Betty category relate directly CD-ROM changes children's services coaching Code of Service Comments Examples communicate complaints consistently dards Date Supervisor's signature departmental Director discuss Eleanore employee's evaluation Examples of Behavior exceeds standard expected friendly manner greets others sincerely head of adult individual's position description informational items librarian library-wide Linda mance Margot meet the standard meets standards needs improvement non-public service number of ES overall point value Patrons and Coworkers patrons and staff performance appraisal document performance appraisal system performance document performance evaluation Performance Guidelines Plan ES ES quality service responsibility River Public Library Rocky River Public scheduled sections shelvers specific job duties Specific Job Standards staff members stan Standards of Performance supervision Supervisor's comments Supervisory Standards tabulation sheet technical services technical services staff tion users