Continuous Quality Assurance: Adapting Tqm for Community Colleges
The growing demand for colleges and universities to be accountable to their publics and the recognition that assessment is of little value without a systematic planning effort have led many institutions to turn to the concept of Total Quality Management (TQM). This pamphlet discusses the process of adapting TQM to a typical community college, a process called Continuous Quality Assurance (CQA), and is divided into six chapters. The first chapter, "Forces for Change in Higher Education," describes the recent calls for accountability and the responses made by higher education to those calls. Chapter 2, "An International Focus on Quality," reviews the TQM theory, its practice in Japan, and emerging trends toward quality in business and industry. "Quality in Higher Education," the third chapter, discusses applications of TQM to higher education and some major differences between business and education, including the absence of profitability in education, increased departmental loyalties in educational institutions, and the lack of a perceived crisis in education. Chapter 4, "Continuous Quality Assurance in a Community College," outlines the philosophical approach behind CQA, while chapter 5, "Assessment and Planning for Continuous Quality Assurance," describes the mechanisms (i.e., databases, alumni follow-up, and effective assessment services) that must be in place to implement CQA. Finally, "Implications of a Quality Focus" highlights the benefits of CQA, including providing evidence of institutional effectiveness, a mechanism for preparing funding proposals, and a vehicle for identifying and setting institutional priorities. (Contains 12 references.) (BCY)
5 pages matching call for accountability in this book
Results 1-3 of 5
What people are saying - Write a review
We haven't found any reviews in the usual places.
acceptance accreditation achieving American companies analysis aspects of TQM assessment and planning assessment office assessment projects basic basis business and industry call for accountability chief quality officer collective bargaining unit college community college or university college's colleges and universities collegial setting collegiate environment commitment to quality community college mission community needs concept conservatism consistent Continuous Quality Assurance credibility Cross-functional teams data base decision Deming Edwards Deming emphasizes empowerment essential evaluate Ewell faculty and staff focus goals graduates higher education identified implementing TQM implications improvement individual innovation institutional effectiveness investment issue approach Japanese Juran leadership long-term management by objective ment mission statement organization organizational planning models president priorities product features productiv quality control quality enhancement quality revolution regional accreditation response staff development standards strategic planning strategies student and community student outcomes success systematic assessment tion Total Quality Management TQM theorists validate western world