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able to give acceptance achievements adjust ourselves agen agency policy ance apologetic assistance agencies attitudes basis bitter brings little chiseler cial needs client's history dependent deprived in order director or supervisor eligibility experience fact factual feel gain give financial going to find grandchildren Grandma Smith grow help the client human need important individual situation inexperienced interested listener interpretation intolerance lems living maladjusted meet his needs ment mental misfortune needs of clients never been able objective in tone Old Age Assistance person who tries persons in need prejudice prob problem procedures public assistance public money questions races reason recipient record rela resent right to expect satis satisfaction share Skilful interviewing social agency social philosophies social worker Sometimes source of help staff story suitable service super supervision talking tell things tion tionship tive truth understand the client untruth worker activity