Usability Testing for Library Websites: A Hands-on Guide
How good is your library's Website? Unless you're the librarian who set them up, online library services can be hard to navigate. In fact, many users give up in frustration without ever finding what they're looking for. Nowadays, many of the search and retrieval services that previously were database-driven are now Web-based and part of the library's official Website. So as libraries increasingly use the Web to deliver both in-house and remote services online, it is critical that their sites are engaging, easy to navigate, and created with the end user - the library customer - in mind. This soup to nuts guide will help beginners and experts alike to determine, in a systematic way, how well their Websites are performing for their customers. Applying the best practices of usability testing, you will learn how to gauge: How easy it is for new users to learn how to navigate and use the site; How easy it is for trained users to interact with it; How effective the site is in pointing users to the information they're looking for; Whether or not users are motivated to use the technology The expert author team walks you through not only the process of performing usability testing, but also
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Now that your web site is up and accessible from anywhere, do you know if your patrons are finding what they need? The "webmistress" may think so, but the public service librarians may know otherwise ... Read full review
ability testing access the library advertisements analyze the data areas brary buy-in process capital punishment changes chapter complete each task databases Donna Richardson e-mail EBSCOhost Elaine Winters Library electronic resources end user environment ergonomics evaluate example feedback figure Find a book find books focus group sessions Getting buy-in given various tasks goals and objectives graphics Jane Fonda library interface library Web site library Web sites library's look Manchaca marketing Maya Angelou moderator and recorder online catalog persons with disabilities preassessment RECRUIT PARTICIPANTS reference librarian resources Web retest round of testing Sample screen shot script searching the library site usability testing solo librarian stakeholders strategy Tasks and Questions tasks or questions team members tion Trihard University library University of Illinois Usability Test Objective usability testing process usability testing team user-centered design videos Web design Web development Web site usability
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