Intelligent Support Systems: Knowledge Management: Knowledge Management

Sugumaran, Vijayan

Idea Group Inc (IGI), Jul 1, 2001 - Computers - 318 pages

While the area of Intelligent Support Systems has experienced significant progress in the recent past, the advent of Internet and World Wide Web has sparked a renewed interest in this area. There is a growing interest in developing intelligent systems that would enable users to accomplish complex tasks in a Web-centric environment with relative ease in utilizing such technologies as intelligent agents, distributed computing, and computer supported collaborative work. The purpose of this book is to bring together researchers in related fields such as information systems, distributed artificial intelligence (AI), intelligent agents, machine learning, collaborative work, to explore various aspects of IIS design and implementation, as well as to share experiences and lessons learned in deploying intelligent support systems.

Contents

• Fact or Fiction?: 1
• Chapter 2 Comparing US Japanese Companies on Competitive Intelligence IS Support and Business Change: 4
• Assessment of National Intellectual Capital: 22
• A Comparative Study: 43
• Chapter 5 PolicyAgents to Support CSCW in the Case of HospitalScheduling: 72
• By Example: 84
• Chapter 7 Intelligent Agents in a Trust Environment: 98
• Chapter 8 A Case Study on Forecasting of the Return of Scrapped Products through Simulation and Fuzzy Reasoning: 109
• The Intelligent Agent That Retrieves News Postings: 124
• Chapter 10 Investigation into Factors That Influence the Use of the Web in KnowledgeIntensive Environments: 135
• Chapter 11 A Study of Web Users Waiting Time: 145
• Implications for WebBased Customer Loyalty Efforts: 153
• Chapter 13 Not is Not Not Comparisons of Negation in SQL and Negation in Logic Programming: 164
• A Framework for Business Model Innovation: 177
• A Method of InterBusiness Networking: 200
• Chapter 16 Managing Knowledge for Strategic Advantage in the Virtual Organisation: 225
• Managing the Risks of Knowledge Exchange: 248
• Planning the Transformation: 274
• About the Editor: 296
• Index: 297

About the author

Vijayan Sugumaran is a Professor of Management Information Systems in the department of Decision and Information Sciences at Oakland University in Rochester, Michigan, as well as a WCU Professor of Service Systems Management and Engineering at Sogang University in South Korea. He received his PhD in Information Technology from George Mason University, located in Fairfax, VA, and his research interests are in the areas of service science, ontologies and Semantic Web, intelligent agent and multi-agent systems, component based software development, and knowledge-based systems. His most recent publications have appeared in Information systems Research, ACM Transactions on Database Systems, IEEE Transactions on Education, IEEE Transactions on Engineering Management, Communications of the ACM, Healthcare Management Science, and Data and Knowledge Engineering. He has published over 150 peer-reviewed articles in journals, conferences, and books. He has edited ten books and two journal special issues, and he is the editor-in-chief of the International Journal of Intelligent Information Technologies and also serves on the editorial board of seven other journals. He was the program co-chair for the 13th International Conference on Applications of Natural Language to Information Systems (NLDB 2008). In addition, he has served as the chair of the Intelligent Agent and Multi-Agent Systems mini-track for Americas Conference on Information Systems (AMCIS 1999 - 2012) and Intelligent Information Systems track for the Information Resources Management Association International Conference (IRMA 2001, 2002, 2005 - 2007). He served as Chair of the E-Commerce track for Decision Science Institute?s Annual Conference, 2004. He was the Information Technology Coordinator for the Decision Sciences Institute (2007-2009). He also regularly serves as a program committee member for numerous national and international conferences. [Editor]

Bibliographic information

• Title: Intelligent Support Systems: Knowledge Management: Knowledge Management; IGI Global research collection
• Editor: Sugumaran, Vijayan
• Publisher: Idea Group Inc (IGI), 2001
• ISBN: 1931777195, 9781931777193
• Length: 318 pages
• Subjects: Business & Economics / Knowledge Capital; Computers / Enterprise Applications / Business Intelligence Tools; Computers / Management Information Systems