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acceptant interventions action activities Alcoholics Anonymous Applied Behavioral Science asked aspects assumptions attitudes authority basic basis boss catalytic consultant catalytic intervention catharsis cathartic client collateral organization confrontational intervention consultant's counselor deal decision described discussion effective emotions evaluate example experience express feedback feelings felt focal issue functioning gathering goals goals/objectives identify improve individual initial interaction intergroup interviews involved kind Kingsley Hall larger social system learning lems meeting mode morale/cohesion norms and standards norms/standards operating organizational parents participants patient person planning pluralistic ignorance possible power/authority problem-solving problems procedures psychodrama Psychotherapy questions reactions relationship reported Reprinted by permission responsibility result role session shared shift situation solution solving staff strategy subordinates suggestions sultant Summary supervisors Synanon talk teachers tensions theory theory-based therapeutic community things tion transactional analysis values workers