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This section of the book introduces the reader to basic elements of
The Focus on Facts and on Dealing with
Steps of the OnSite Process
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achieve analysis and group and/or answers approach areas aspects atmosphere aware begin believe Bob Myers challenging commitment common perception consensus consultation contribute deal difficult discussion dry run effective encourage enhance ensure examined expertise final focus on facts format further global analysis goals group process happen host group host organization host staff ideas identified strengths important improve individual interviews involved learning methodology observations on-site analysis on-site follow-up on-site leader on-site process on-site report open group operating norms operations opportunity organization's organizational culture organizational strengths OSCA perceptual snapshot presentation problem identification problems that need questionnaire questions reception responses reveal Roles of Participants selected shared perception situations skills solve problems specific steps of on-site strengths and problems strengths and solve strengths and weaknesses team leader techniques types of thinking understanding usually vertical thinking visiting team members