Principles of Knowledge Management

Front Cover
M.E. Sharpe
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This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.
 

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Contents

PART II THE KNOWLEDGEBASED ENTERPRISE IMPLEMENTATION OF KNOWLEDGE AND KNOWLEDGE MANAGEMENT SYSTEMS
63
PART III METRICS AND IMPACTS OF KNOWLEDGE MANAGEMENT AND KNOWLEDGE MANAGEMENT SYSTEMS
161
PART IV CASES
209
References
287
Index
313
About the Authors
321
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