Principles of Knowledge Management
This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.
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ACTOR-NETWORK THEORY applications assessment audit barriers beneﬁts classiﬁcation cognitive competitive complex concept contributions create culture customers data mining deﬁne deﬁnition difﬁcult efﬁciency employees enterprise environment evaluation example explicit knowledge factors Felgueiras ﬁeld Figure ﬁnancial ﬁrms ﬁrst ﬁve ﬂow framework functions global HSprovider HSprovider’s human identiﬁed impacts implementation improve individuals industry inﬂuence information systems innovation inputs intellectual assets intellectual capital interaction Internet JetBlue KM initiative knowledge economy knowledge management systems knowledge system knowledge workers knowledge-based Loulé managerial measures metrics Nonaka nuggets ofﬁce operations organization organization’s organizational patient performance practice role Rubenstein and Geisler scientiﬁc share skills Société Générale speciﬁc stage stakeholders strategic structure success tacit knowledge tion transactions transformation users utilization variables Web crawlers yield management