Consumer Trust in Electronic Commerce

Front Cover
Springer Netherlands, Aug 28, 2002 - Law - 373 pages
This multi-disciplinary book provides insight in how to establish consumer trust in electronic commerce. It goes into detail on:

  • a broad variety of consumer trust criteria with regard to the security and reliability of electronic consumer transactions
  • what information must be provided to consumers
  • how to create a legally binding contract online
  • confidence in electronic payments
  • the resolution of disputes
  • what law applies to the electronic consumer contract
  • which body is entitled to settle the dispute and personal data protection.

By means of these criteria it is assessed into what extent consumer trust is ensured by the application of a public-key infrastructure, which supports cryptographic services such as electronic signatures and encryption. An assessment is also made on the European Union cryptography policy and the European Union policy on consumer protection in electronic commerce.

In addition, a wide range of co-regulation and self-regulation initiatives within the European Union and Northern America are assessed. Finally, this book provides a consumer trust framework which learns that various ingredients at different levels are required to build consumer trust in electronic commerce. As such, it clarifies the roles and responsibilities of government, industry and consumer organisations, businesses, as well as consumers themselves.

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Contents

RESEARCH DEFINITION
1
ASSESSMENT OF SELFREGULATION INITIATIVES AND CONSUMER
7
CONSUMER TRUST CRITERIA
11
Copyright

11 other sections not shown

Common terms and phrases

applicable law applicable to contractual approval and monitoring arbitration assessment authentication BBBOnLine Business-to-Consumer Electronic Commerce certification service provider code of conduct Code of Practice Code Owners commercial communications complaint confidentiality consumer organisation consumer protection consumer trust criteria consumer's contract terms contractual obligations Council cryptography policy data message data subject's right defined digital signatures Directive on electronic ECP.NL electronic consumer transactions electronic contracts electronic signatures electronic transactions encryption ensure European Commission European Parliament European Union European Union policy framework fulfilled guarantees guidelines Hence IETF includes Internet reference key escrow key recovery law and jurisdiction lawful access Member Model Code non-repudiation OECD out-of-court dispute settlement out-of-court settlement paragraph personal data protection PKIX principle private key procedure programme public-key public-key cryptography regulations relevant requirements right of withdrawal security and reliability self-regulation initiatives settlement of disputes third party Trader code trust in electronic users Wassenaar Arrangement WebTrust

About the author (2002)

Ronald de Bruin earned an M.Sc. at Eindhoven University of Technology and a B.Sc. from Rotterdam Polytechnics. Mr. de Bruin is a manager at KPMG, the Netherlands.

Bibliographic information

TitleConsumer Trust in Electronic Commerce
AuthorRonald Bruin
Editionillustrated
PublisherSpringer Netherlands, 2002
Original fromthe University of Michigan
DigitizedAug 26, 2011
ISBN904111923X, 9789041119230
Length373 pages
Subjects ›  › 

Law / Business & Financial
Law / Commercial / General
  
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