Power Etiquette: What You Don't Know Can Kill Your Career

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AMACOM, Mar 22, 1999 - Business & Economics - 200 pages

In an era when companies are competing based on service, manners are much more than a social nicety -- they're a crucial business skill.

Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In fact, good manners are good business.

Power Etiquette provides quick guidance on such pertinent and timely topics as:

  • telephone, e-mail, and Internet etiquette
  • table manners
  • grooming and business dress
  • written communications
  • gift giving
  • resumes and interviews
  • making introductions
  • public speaking
  • networking

This no-nonsense "manners reference" refreshes you on everyday etiquette and makes sure you're on your best behavior.

 

Contents

Acknowledgments
THE FIRST IMPRESSION
YOUR BUSINESS WARDROBE
MEAL MANNERS
WRITE IT RIGHT
ELECTRONIC COMMUNICATION
WHEN YOU SPEAK
PREPARING FOR THE
OFFICE FINESSE
BUSINESS TRAVEL
AFTER HOURS
TO BE THE BEST YOU CAN
Copyright

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About the author (1999)

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

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