How Can Digital Technologies Improve Public Services and Governance?This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement. |
Contents
| 1924 | |
| 1941 | |
Opportunities for Service Innovation and Governance | 1962 |
Political Institutional and ICT Challenges | |
Guidelines for Policy Makers and Service Providers | |
Bibliography | |
Other editions - View all
How Can Digital Technologies Improve Public Services and Governance? Nagy Hanna No preview available - 2017 |
Common terms and phrases
Africa agencies areas budget building capacity challenges channels citizens civil society collaboration communication corruption costs crowdsourcing CSOs demand developing countries DFGG digital divide digital technologies e-government e-procurement e-services effective engage enhance example Facebook feedback GlobalGiving governance and public governance and service Hanna ICT applications ICT ecosystem impact implementation Improve Public Services improve service incentives infrastructure Internet interventions investments Kenya Kibera M-Pesa mobile money mobile phones mobile-phone monitoring MXit needs NGOs officials open data open government data open innovation open-source software opportunities organizations participation participatory partnerships percent platforms policy makers political poor portals potential pro-poor programs promote public procurement public sector public service delivery public service improvement reforms resource management role Safaricom service innovation service providers sharing social accountability social intermediaries social media sociopolitical context stakeholders strategies strengthen sustain transactions transformation transparency and accountability Uganda users Ushahidi websites World Bank