Effective Feedback Skills
Giving effective feedback is one of the key skills a trainer must master in order to maximize the effect of training and development. With detailed advice on providing the wide variety of types of feedback needed, this fully revised new edition includes practical advice on the role of debriefing, on- and off-the job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book demonstrates how to give effective feedback with tact and shows how to deal with defensiveness.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Series Editors Foreword Roger Buckley
What People Can Learn and How They Learn
Feedback and Debriefing
The Contexts for Feedback
How to Give Feedback
How People Receive Feedback
How to Turn Feedback into a Debrief
How to Debrief a Session
Feedback and Development Centres
able achieved actual appropriate areas asked behaviour body language Bryan bucket camera candidate chapter CHECKLIST company policy consider course criticism debrief question decide decision demonstrated development centre discuss division 1 defence effect esteem example experience feedback and debriefing Feedback Formula feel flipchart Ford Mondeo giving feedback glass identify implement important individual input competences instructor judgement and attitude judgement training knowledge and skills learners learning listening manager Manchester United MBTI ment mental skills observation sheets on-the-job open-ended question options output competences participants performance personality practice session praise probably problems receive feedback reporting back right or wrong role play situation skills and judgements Skills Sessions social skills spotlighted trainee staff summary syndicate tape thimble Tim Russell tion trainee's training need training programme training sessions Training Techniques Matrix tutor wrong answer zoom lens