Messages: Building Interpersonal Communication Skills

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Allyn and Bacon, 2002 - Interpersonal communication - 408 pages
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Messages is a brief, interactive book emphasizing interpersonal communication skills, ethics, critical thinking, listening and power in a multicultural world. It provides a comprehensive introduction that stresses skill development and creates a foundation for readers to first understand the concepts and then apply what they have learned through real-life examples and exercises. With an integrated focus on interpersonal communication in the workplace, this text can help readers understand how the concepts discussed translate into their daily lives.

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Contents

part
1
How to Fight Effectively 162 24 How to Deal with Verbal Abuse
21
How to Be Popular 17 8 How to Manage Feedback
53
Copyright

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