Knowledge Management Praxis
A pragmatic approach to knowledge management that integrates normative, strategic, and operational considerations is presented in this introduction to applying knowledge-management theory in business. Best practices and sound praxis from international organizations provide strategic drivers, measurements, and baselines for identifying relevant knowledge and information. Emphasis is placed on creating a comprehensive, shared language of knowledge management that is accessible to junior, middle, and senior managers; translating theory into simple implementation steps; and providing a framework for embedding knowledge management into organizations.
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Knowledge Economy Fundamentals
The Public Service Challenge
Emergence of ResourceBased Theory RBT
Complementary Resource Combinations CRCs
Knowledge Management Processes
Knowledge Review and Monitoring
Knowledge Retention and Organisational Memory
action Activity already implemented applicable areas balanced scorecard capabilities change and provide choice and mention competencies Considering your response CRCs current situation databases department or division department/division departmental or divisional departments and divisions describe documents efficiency employees environment Example experience expert systems explain your choice explicit knowledge external frame Groupware handle this method human capital information and knowledge intangible assets intellectual capital internal intranet knowledge and learning knowledge and/or concepts Knowledge Economy knowledge goals knowledge management initiative lf YES lfYES lnformation lnternet main arguments main reasons maintain the current measures mention two main monitoring organisation's organisational knowledge organisational learning practice provide two main public sector public service reasons for change resource-based view search engine sharing skills specific stakeholders strategic structural capital tacit knowledge teams understanding utilisation videoconferencing want the changes want to maintain YES NO lf