Asking Questions: The Definitive Guide to Questionnaire Design -- For Market Research, Political Polls, and Social and Health QuestionnairesSince it was first published more than twenty-five years ago, Asking Questions has become a classic guide for designing questionnaires3⁄4the most widely used method for collecting information about people?s attitudes and behavior. An essential tool for market researchers advertisers, pollsters, and social scientists, this thoroughly updated and definitive work combines time-proven techniques with the most current research, findings, and methods. The book presents a cognitive approach to questionnaire design and includes timely information on the Internet and electronic resources. Comprehensive and concise, Asking Questions can be used to design questionnaires for any subject area, whether administered by telephone, online, mail, in groups, or face-to-face. The book describes the design process from start to finish and is filled with illustrative examples from actual surveys. |
Contents
| 3 | |
Tactics for Asking Questions | 33 |
Asking Nonthreatening Questions About Behavior | 35 |
Asking Threatening Questions About Behavior | 79 |
Asking Questions About Attitudes and Behavioral Intentions | 117 |
Asking and Recording OpenEnded and ClosedEnded Questions | 151 |
Asking Questions that Measure Knowledge | 179 |
Asking Questions that Evaluate Performance | 213 |
Drafting and Crafting the Questionnaire | 281 |
Organizing and Designing Questionnaires | 283 |
Questionnaires from Start to Finish | 315 |
Asking Questions FAQs | 323 |
Glossary | 347 |
| 367 | |
Illinois Liquor Control Commission | 411 |
Kinkos Openended Service | 425 |
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