Leadership, Perspective, and Restructuring for Total Quality: An Essential Instrument to Improve Market Share and Productivity

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Richard J. Pierce
ASQC Quality Press, 1991 - Business & Economics - 235 pages
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Five retired executives describe how they brought the quality improvement process to their companies

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Contents

Approach for Effecting Change
21
BUILDING A FOUNDATION AND INSTALLING TOTAL QUALITY
29
OBSERVATIONS BASIC BELIEFS AND PROCESS MANAGEMENT
53
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