Leadership, Perspective, and Restructuring for Total Quality: An Essential Instrument to Improve Market Share and ProductivityRichard J. Pierce |
Contents
PART | 1 |
Tackling Total Quality at Corning Glass Works | 31 |
PART 3 | 39 |
Copyright | |
14 other sections not shown
Common terms and phrases
achieve Total Quality action activities American application approach attitudes Award Program become Buddhist Buddhist economics chief executive officer commitment communications company and supplier company-wide company's competitive concept Confucianism Corning Glass corporate criteria customers defects Deming Deming Prize develop economic effective effort employee involvement establish Total Quality evaluation examination excellence foundation front-line supervision getting wealth goals guidelines important individual James Houghton Japan Japanese Industrial Standards Juran Kaoru Ishikawa leaders leadership major Malcolm Baldrige Program manufacturing means meet Meiji Meiji Era ment Middle management modern National Quality Award NIST operation organization participate percent philosophy Poor Richard says problems products and services QC Circle quality assurance quality control quality improvement quality performance recognize relationships requirements role scoring senior standard statistical process control Strategic Quality Planning strategic suppliers tegic things tion top management Total Quality Management vendors wealth-getting workers zero defects