The Consulting Process in ActionThis book is the accumulation of 35 years of work of the authors who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques. The authors identify the six phases of almost any consultant-client working relationship: engaging in initial contact and entry; formulating a contract and establishing a helping relationship; identifying problems through diagnostic analysis; setting goals and planning for action; taking action and cycling feedback; and completing the contract. This book emphasizes the role of the consultant (internal or external) in an organizational setting. The reader will learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. The use every chart, checklist, and reference in this work will improve your job performance. Learn to: recognize the phases in consulting; cope with ethical dilemmas; assess and evaluate your projects; consult in internal settings; facilitate change; and more. |
From inside the book
Results 1-3 of 35
Page 4
... effective consultation very difficult . Another serious and pervasive block is the evaluation that to " do it yourself " is the greatest sign of competence and asking for help is a symptom of weakness . Because the highest value is ...
... effective consultation very difficult . Another serious and pervasive block is the evaluation that to " do it yourself " is the greatest sign of competence and asking for help is a symptom of weakness . Because the highest value is ...
Page 59
... effectively in a professional role are : 1. Acquiring the knowledge and learning the disciplines of the profes- sion ; 2 ... effective help- ers , but who do not think of themselves as members of a particular profession , will find it ...
... effectively in a professional role are : 1. Acquiring the knowledge and learning the disciplines of the profes- sion ; 2 ... effective help- ers , but who do not think of themselves as members of a particular profession , will find it ...
Page 91
... effective consultant - internal or external . We present a spectrum of attributes general enough to be applied to any type of consultant and consultation process in any field of work or in any type of client situation . By no means is ...
... effective consultant - internal or external . We present a spectrum of attributes general enough to be applied to any type of consultant and consultation process in any field of work or in any type of client situation . By no means is ...
Contents
References and Suggested Readings | 109 |
A Suggestions for Continued Learning | 117 |
Index | 125 |
Copyright | |
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Common terms and phrases
Ability able action research activities advocate alternatives annual applied approach appropriate areas Associates attitudes become behavior Chapter clarify client system collection commitment competence conduct consider consultant's consulting process continuing contract criteria deal decisions defined dilemmas direct effective efforts ethical evaluation example experience explore external fact feel field Focus function giving goals Gordon helper human identified important individual initial inside interesting internal internal consultant intervention involved issues kind knowledge learning Lippitt Management meet methods objectives observation one's operating organization organizational oriented particular phases planning possible potential practice present problem problem-solving procedures professional questions relationship responsibility role share situation skills social society solve sources standards successful suggest task techniques tion University usually utilize values XX XX