The case for bureaucracy: a public administration polemic

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Persuasively argues that American public servants and administrative institutions are among the best in the world. Contrary to popular stereotypes, they are neither sources of great waste nor a threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell touches on core aspects of public administration while drawing on important, recent events to bring case material and empirical evidence fully up to date.

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Tables and Figures
What Citizens Experience from Bureaucracy
More Bureaucracy Myths to Delete

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