Words that work: it's not what you say, it's what people hear

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Hyperion, 2007 - Business & Economics - 324 pages
7 Reviews
In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential.Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. He'll tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness."If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.

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LibraryThing Review

User Review  - theokester - LibraryThing

Decades ago I was sitting in my Sophomore High School English class and we had an unexpected visitor. A previous "English Sterling Scholar" for the school stopped by to visit with our teacher and he ... Read full review

LibraryThing Review

User Review  - RDGlibrary - LibraryThing

Frank Luntz is seen frequently on Fox News with his focus groups that use "Instant Response Dial Sessions" to check up on the attitudes of ordinary people, mostly in the arena of politics. He he ... Read full review


The Ten Rules of Effective Language
Preventing Message Mistakes
Old Words New Meaning

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