Mental Models in Human-computer Interaction: Research Issues about what the User of Software KnowsJudith Reitman Olson |
Contents
Introduction | 3 |
How Users Knowledge Affects Their Performance | 19 |
Research Recommendations | 29 |
Copyright | |
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Common terms and phrases
accomplish actions the user approach calculator CANCL Carroll and Thomas Cognitive Psychology cognitive science command language command names components computing systems conceptual model Department of Psychology described desktop metaphor developed domain DuBoulay errors example Expert systems Explore Factors in Computing goal-action pairs goals GOMS model grammar human-computer interaction inferences input Journal of Man-Machine JUDITH REITMAN OLSON key presses keystroke model Kieras and Polson knowledge learner Mayer and Bayman mechanistic memory mental events mental preparation mental representations metaphor source methods number of productions operations output paired associates parameters particular performance predict problem solving produced programming Reisner representations and mental Rumelhart and Norman sequence/method representations sequences of actions simple sequences software engineer software human factors Software Knows specific subgoals surrogate target system term mental model terminal symbols text editor text processors Type locate understanding user interface user knows User of Software well-learned word processor workshop