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2003 ACM SIGGroup ACM SIGGroup International active lurkers actor analysis application approach awareness business act business model care-cluster chat collaborative communities of practice Computer Supported Cooperative Conference on Supporting constraint network constraints context conversation coordination CSCL CSCW Digital Library digital storytelling discussion display documents electronic evaluation example exchange Figure framework functionality groupware illocutionary force implementation important Information Systems interaction interface Internet issues journal Knowledge Management Language Action Language/Action Perspective layer learners learning lurkers messages mobile phone narrative objects online community organization organizational paper participants patient patterns person perspective practices PRAVTA present problem Proceedings Sanibel Island Science shared SIGGROUP Bulletin SIGGroup International Conference situation social space spatial speech act story storytelling structure Supporting group task technologies theory transaction University update Virtual Communities Workflow workplace workshop