Reengineering the Corporation: Manifesto for Business Revolution, AThe most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come. |
Contents
| 1 | |
| 9 | |
The Path to Change | 34 |
Rethinking Business Processes | 53 |
The New World of Work | 69 |
The Enabling Role of Information Technology | 87 |
Who Will Reengineer? | 106 |
The Hunt for Reengineering Opportunites | 122 |
Embarking on Reengineering | 153 |
Duke Power | 165 |
IBM | 185 |
Deere | 202 |
Succeeding at Reengineering | 221 |
Epilogue | 235 |
Frequently Asked Questions FAQs | 237 |
| 247 | |
Other editions - View all
Reengineering the Corporation: A Manifesto for Business Revolution Michael Hammer,James Champy No preview available - 2003 |
Common terms and phrases
accounts payable achieve automate Bell Atlantic body shop business processes company’s competitive complete corporate costs create customer relationship management czar database deal structurer decisions Deere demand Disruptive technology division Duke Power eliminate employees example executives existing process Ferrell Ford functional Gerstner going Hewlett-Packard IBM Credit idea improvement individual industry information technology innovation instance inventory involved Kodak leader leadership look Lou Gerstner manufacturing ment MICHAEL HAMMER neering operations order fulfillment organization organizational pany percent performance personal computer problems process design process map process owner process team product development purchasing radical redesign reengineered processes reengineering effort reengineering projects reengineering team requires responsibility retail role rule senior management specialists step strategy success suppliers tasks team members teleconferencing things tion tomers traditional understand vendor vision Wal-Mart workers
References to this book
Non-Functional Requirements in Software Engineering Lawrence Chung,Brian A. Nixon,Eric Yu,John Mylopoulos No preview available - 1999 |
Multiliteracies: Literacy Learning and the Design of Social Futures Bill Cope,Mary Kalantzis No preview available - 2000 |