Training Triage: Performance-Based Solutions Amid Chaos, Confusion, and Change

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American Society for Training and Development, 2005 - Business & Economics - 152 pages
The title of this book, Training Triage, goes a long way toward describing its contents and approach to solving workplace performance issues. Simply put, this book offers you emergency remedies for the real training challenges and situations training professionals face every day on the front lines of most organizations. As the author notes in Chapter 1, this book is designed for trainers with some battle "scars" who get calls "asking for the impossible to be delivered the next day" without budget or staff to accomplish this feat. This fast-paced, entertaining book presents real-life situations in dialogue format to allow you to listen in on conversations between an executive or client requesting training or some other performance intervention and the training professional interpreting and acting on the request. Not only does this book offer advice on finding the right solution, but it offers step-by-step guidance as it walks the reader through the building and implementing of an effective solution. Use this book to build your skills as a trainer or performance improvement specialist, or to implement and adapt the detailed interventions to solve your most pressing training and performance need. The book includes a CD-ROM with all accompanying handouts, assessments, and tools to help you triage your next training emergency. Note: CD-ROM is not available.
 

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Contents

The Rescue Squad
2
Basic knowledge
2
Creating a Learning Environment
15
Leadership
21
Strategic Vision
43
5
57
What You Build
64
Measuring Your Success
74
What You Hear
80
Measuring Your Success
86
Compliance Training
93
Measuring Your Success
102
Collaboration
115
What You Build
122
Measuring Your Success
128
Copyright

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Page 149 - A. Kleiner, C. Roberts, R. Ross, B. Smith. (1994). The Fifth Discipline Fieldbook.

About the author (2005)

Lou Russell is president and CEO of Russell Martin & Associates. She is the author of the ATD Press books Project Management for Trainers, Leadership Training, and 10 Steps to Successful Project Management, among other titles. In addition to her many books, she contributes frequently to Computer World, Cutter Executive Reports, and Network World, among others, and publishes Learning Flash, an electronic newsletter.Lou speaks at several national and international conferences, such as the Project Management Institute, Project World, and LotuSphere. She holds a bachelor's degree in computer science from Purdue University, where she taught database and programming classes, and a master's degree in instructional technology from Indiana University.

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