Quality is Free: The Art of Making Quality CertainManagement development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard; discusses the management attitudes and behaviour required to achieve this; presents a fictional case study for use as teaching and training material. |
Contents
Quality May Not Be What You Think It Is | 15 |
1234 | 22 |
Management Understanding and Attitude | 41 |
Copyright | |
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Common terms and phrases
acceptance accomplish agement Al Fielding attitude audit Bat Masterson Bill cause Charlie charts commitment computer programming concept conformance corrective action cost of quality defect prevention discuss Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual inspec inspection and test involved Kate lems look manufacturing measurement meeting ment never nonconformance operation percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step sumer supervisor suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects