Quality is Free: The Art of Making Quality Certain

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McGraw-Hill, 1979 - Business & Economics - 309 pages
3 Reviews
The first & only nontechnical method for installing, maintaining, & measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, & costs dearly in terms of rework, test, warranty, inspection, & service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management & service personnel participating in the improvement effort). Shows how to recognize & guard against the kinds of problems that can cost your company money, damage its reputation, invite litigation. Proves that quality is a people business, not a "manufacturing" function or statistical mystery (note, for example, the chapter on management style to help you improve your personal quality). Illustrated throughout with actual case examples, enabling profit-minded managers to understand & install quality programs in their own operations. Management at all levels: Quality is not only free, it is a supreme source of profit. Quality professionals & company executives: Don't forget that current "consumer" & "environmental" pressures fall under this quality responsibility. MBA or undergraduate students & company trainees: the basics for specific training programs are included.

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User Review  - Goodreads

Corporate America 1990s required reading for all levels. It has some good insights. Read full review

Review: Quality Is Free

User Review  - Goodreads

Learned about this book the hard way. I was contracted to clean the offices of the foremost authority on quality control. Didn't only read the book but worked for the author's company and it changed my professional life. Read full review


Quality May Not Be What You Think It Is
The Quality Management Maturity Grid
Management Understanding and Attitude

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