Quality is Free: The Art of Making Quality Certain
The first & only nontechnical method for installing, maintaining, & measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, & costs dearly in terms of rework, test, warranty, inspection, & service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management & service personnel participating in the improvement effort). Shows how to recognize & guard against the kinds of problems that can cost your company money, damage its reputation, invite litigation. Proves that quality is a people business, not a "manufacturing" function or statistical mystery (note, for example, the chapter on management style to help you improve your personal quality). Illustrated throughout with actual case examples, enabling profit-minded managers to understand & install quality programs in their own operations. Management at all levels: Quality is not only free, it is a supreme source of profit. Quality professionals & company executives: Don't forget that current "consumer" & "environmental" pressures fall under this quality responsibility. MBA or undergraduate students & company trainees: the basics for specific training programs are included.
64 pages matching thought in this book
Results 1-3 of 64
What people are saying - Write a review
We haven't found any reviews in the usual places.
Quality May Not Be What You Think It Is
The Quality Management Maturity Grid
Management Understanding and Attitude
8 other sections not shown
Other editions - View all
acceptance accomplish agement Ann Collins attitude audit Bat Masterson Bill cause Charlie charts commitment computer programming concept conformance corrective action cost of quality defect prevention discuss Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual inspec inspection and test involved Kate lems look manufacturing measurement meeting ment never nonconformance operation percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step sumer supervisor suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects