Library and information center management, Part 3
This internationally acclaimed text serves as the basic management text in programs of library & information studies throughout the world. It is also used as a ready-reference & for workshop discussions in all types of libraries & information centers. As with previous editions, the authors present the principles of library & information center management in a conceptual framework as it examines the dynamics of organizational missions, goals, policies & programs, & people, as well as in relation to external forces (e.g., users & funding authorities) that encourage change. This current edition features expanded sections on the change process, strategic planning & management, & managing conflict through Total Quality Management (TQM) in a technology intense environment. Charts, diagrams, & appendixes of library policies, procedures, organograms, & other forms are included.
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2THE PLANNING PROCESS
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academic libraries achieve action activities American Library Association approach assigned authority Baltimore County basic BCPL behavior budget catalog collection communication coordination cost decision departments director Drucker effective employee's employees environment established evaluation factors Frederick Herzberg functions goals and objectives Harvard hierarchy identify Implementation important improve increase individual institution involved job enrichment leadership librarians libraries and information Library Management library services library's Lyndall Urwick management by objectives managerial materials Matrix Management ment mentor methods motivation Nancy Austin needs operations operations research organization chart organization's organizational structure performance appraisal person personnel planning process policies positions problems procedures production professional Public Library quality circles Rensis Likert Research Libraries responsibility role salary scientific management skills span of management specific standards strategic planning subordinates supervisor tasks techniques theory tion union units users workers York