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achieved Acoustic couplers activities allocations amount answer approach aspects binary calculations Chapter clearly clerical clerk coffee concerned cost Datamation dB(A decision decision table disk document creation document handling effectiveness efficiency electromagnetic electromagnetic pulses equipment example existence expenditure factors facts floppy disks functions human illustration improvements increase individual information machine information processing information systems information technology information workers information-processing input instructions interfaces interpersonal communication involved ISAR job categories Joel Moses keyboard managerial manipulation measured meetings multi-indexed occur off-line storage office automation office workers operator opportunity cost organization organizational output paper particular possible potential problems productivity Professional Secretarial Proofreading question records savings screen shown in exhibit significant simply small-scale DP society spent stored information Summary switch telecommunications telephone typical typing understanding Vyssotsky whilst word processor writing