Messages: The Communication Skills Book
Messages is the most complete and accessible guide for building communication skills available. And now it's even better. The current edition has chapters on influencing others, culture and gender, and interviewing. The chapter on listening now includes reciprocal listening for couples. Fair fighting has been rewritten to reflect recent research on anger management. Messages is an indispensable guide for anyone who wants to communicate more effectively. We highly recommended it for therapists who wish to provide a structured training program for their clients in specific communication skills.
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active listening adult agenda agree anger angry answer assertive attack audience avoid aware basic behavior blame blocks body language breathing child chores Clarifying communication conflict conversation criticism discussion effective eight thirty emotional Eric Berne example exercise experience express eye contact fair fighting fear feel friends getting give hear high context cultures hurt icebreaker important interests interview keep kids look means meeting metamessage mind reading needs negative negotiation nonverbal nonverbal communication notice oral sex Paralanguage Parataxic Distortion parent partner person position problem Proxemics purpose relationship relax response rules self-disclosure sentence sexual situation skills solution someone speak speaker specific speech Statements Questions strategies style sure talk tell There's things thoughts tion Transactional Analysis U.S. Steel understand what's whole messages words wrong