The World Is Flat 3.0: A Brief History of the Twenty-first CenturyThis Independence Day edition of The World is Flat 3.0 includes an an exclusive preview of That Used to Be Us: How America Fell Behind in the World It Invented and How We Can Come Back, by Thomas L. Friedman and Michael Mandelbaum, on sale September 5th, 2011. |
From inside the book
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... Americans. Some had actually taken American names, and others were doing great imitations of American accents at call centers and American business techniques at software labs. Columbus reported to his king and queen that the world was ...
... American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be ... America], it is hard to predict. It's easy to predict for someone living in India. In ten years we are going to be doing a ...
... America, when I asked a young Indian computer expert there a simple question: What was the record on the floor for the longest phone call to help some American who got lost in the maze of his or her own software? Without missing a beat ...
... American or European customers feel more comfortable. Most of the young Indians I talked to about this were not ... American: “My name is Ivy Timberwoods and I am calling you . . .” Woman operator in Bangalore getting an American's ...
... American who cannot stand being on the help line another second: “Yes, ma'am, I do understand that you are in a hurry right now. I am just trying to help you out . . .” Woman operator in Bangalore getting another phone slammed down on ...
Contents
3 | |
51 | |
The Triple Convergence | 200 |
The Great Sorting Out | 233 |
America and the Flat World | 261 |
Developing Countries and the Flat World | 401 |
Companies and the Flat World | 439 |
You and the Flat World | 475 |
Geopolitics and the Flat World | 531 |
Imagination | 605 |
Acknowledgments | 637 |
Index | 641 |
Other editions - View all
The World Is Flat: A Brief History of the Twenty-First Century Thomas L. Friedman No preview available - 2007 |