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High Performance Camaraderie
Customer Service Your Number One Priority
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advertising beneﬁts brochure capitation capitation rate Carol Staff chapter commitment competitive consumers contracts cost Customer Patient deﬁnitely demographics develop difﬁcult durable medical equipment Edwards Deming effective employees establish evaluation external customers fee-for-service plan feel ﬁnal ﬁnd ﬁrst ﬁve follow-up fully integrated health goals health care providers health care team health professionals health providers health reform high performance health hospitals Identiﬁcation implement important incorporate increasing market share inﬂuence managed care companies medical practices Medicare monitored negotiation newsletter ofﬁce opportunity organization organization’s outcome studies participate Patient Education percent person physicians positive potential Preferred Provider Organizations problems professional component prospectus quality customer service referring reimbursement relationships responsibility Retention Strategies reward and recognition risk Rolodex signiﬁcant speciﬁc staff member Strategic Marketing Plan Strategic Triad success Suggested Readings target markets team meetings team member teamwork technique telephone total quality improvement utilization review