The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps |
Contents
Create A Repeatable Build Library 47 | |
Continual Improvement 59 | |
Summary 65 | |
Copyright | |
4 other sections not shown
Other editions - View all
The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Gene Kim,George Spafford No preview available - 2004 |
Common terms and phrases
amount of unplanned asset audit authorized automated benchmarking Best in Class best practices Carnegie Mellon University Catch & Release change management process change process change requests change success rate CMDB configuration management configuration variance create critical culture of change defined deployed deployment detective controls DHCP documented effective ensure environment firefighting Fragile Artifacts Gene Kim goal golden builds high-performing IT organizations high-performing organizations identified implemented Information Technology integrity inventory issues ITIL ITPI Kevin Behr lifecycle maintenance windows metrics Microsoft Operations Framework MTTR operations and security outage performing IT organizations phase of Visible pre-production problem management process areas process improvement production infrastructure production systems projects reboot relationship release engineering release management processes release management team Release Process repair repeatable builds Resolution Processes risk scheduled Separation of duty server/sysadmin ratio servers Service Level Management service levels Service Management Software Engineering Institute staff stakeholders Tripwire Visible Ops