The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

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Information Technology Process Institute, 2005 - Computers - 106 pages
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Review: The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

User Review  - Goodreads

Excellent read. Clear ideas and presents steps on how to acheive them. Must read for every IT service, not just Ops. I'll be implementing this in my organization Read full review

Review: The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

User Review  - Ivan Dimitrov - Goodreads

Excellent read. Clear ideas and presents steps on how to acheive them. Must read for every IT service, not just Ops. I'll be implementing this in my organization Read full review

Contents

Create A Repeatable Build Library 47
Continual Improvement 59
Summary 65
Copyright

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