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The Business Delivery Target
The elements of the Business Delivery Target
accuracy elements accuracy targets audit basic skills agenda basic skills element basic skills needs BDT elements BDT operates benefit accuracy benefit processing Business Delivery Target business model cent challenges to achieving compliance components concern consultation exercise contact centres customer service customer-facing staff deemed error Delivery Target BDT District Manager ensure example feedback Fraud and Error hand-offs improvement Incapacity Benefit IB included Income Support interviews issues Job Entry Target Jobcentre Plus Business Jobcentre Plus target JSA accuracy key business processes Key Management Indicator Key Process Labour Market Interventions Management Indicator KMI management information management information system managers and staff marginal cost Market Interventions LMI National Tier organisation outcomes participant suggested planning assumptions post-it notes priorities probability theory process targets referral respondent suggested responsibility sample service offer specific suggestions for changes supply of post-it target levels target structure trade-off validity