The mediation process: practical strategies for resolving conflict

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Jossey-Bass, Mar 19, 1986 - Business & Economics - 348 pages
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Provides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in effective dispute resolution strategies.

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Contents

How Mediation Works
13
Initial Contacts with the Disputing Parties
32
Selecting a Strategy to Guide Mediation
61
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About the author (1986)

Dr. Christopher W. Moore is a managing partner at CDR Associates and the author of "The Mediation Process

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