Implementing ISO 9001:2000: The Journey from Conformance to Performance

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Prentice Hall PTR, 2002 - Technology & Engineering - 323 pages
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ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners!
-- The realist's guide to ISO 9001:2000 -- internal audits, choosing registrars, ensuring customer focus, measuring results, and much more.
-- Dell's Asset Recovery Business (ARB): A start-to-finish ISO 9001 case study, from the insiders who made it happen!
-- Moving ISO 9001 from "cost center" to "profit center"!

To maintain their ISO 9001 certifications, organizations worldwide must upgrade to the brand-new ISO 9001:2000 standard. In this book, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. The book's focus isn't on mere "conformance: " it shows companies how ISO 9001:2000 can support their key strategic initiatives -- and how to move ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including the new process model; the latest and most effective internal auditing techniques; how to select a registrar; how to reflect the new standard's requirements for customer focus and management involvement; and much more. In a start-to-finish ISO 9001 case study, the authors show how Dell's Asset Recovery Business (ARB) has gone beyond mere "compliance, " leveraging ISO 9001:2000 standards to build a fully integrated business management system that uses continuous improvement models to drive operational excellence and profitability.

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2000 What It Is and What It Isnt
Training Is Critical
Results of Certification

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About the author (2002)

TOM TAORMINA founded Productivity Resources LLC and is now Managing Partner. He has been a facilitator for companies such as Dell, Ford Motor Credit, and Burlington Northern Railroad. He has developed and delivered seminars on Self-Directed Work Teams for The University of Houston's Center for Advanced Management Practices, and on Conflict Resolution for NASA at the Johnson Space Center. Taormina currently specializes in helping companies enhance their strategic business initiatives through ISO 9000.

KEITH A. BREWER, ASQ Certified Quality Manager, is Senior Manager, Quality and Business Management Systems, in the Asset Recovery Business (ARB) at Dell Computer Corporation.

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