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The Basics of Quality Improvement
n Tools of the Scientific Approach
Tools for Making Team Decisions 237
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action activities answers appropriate assigned behavior Bill Hunter brainstorming cause-and-effect diagram causes of problems Chapter Collect Meaningful Data consensus constructive feedback control chart data collection decisions Deming described develop diagram discussion disruptive dot plot Edwards Deming effort eliminate employees evaluation example exercise factors feel flipchart focus ground rules Group Process guidance team guidelines ideas Identify improvement plan Instructions involved issues leader and quality Malcolm Knowles Management by Results measurement mission statement multivoting observer obstacles operational definitions organization Pareto charts Pareto Principle participants person procedures product or service project team quality advisor quality improvement Quality Leadership questions records Reduce responsible Review roles root causes scientific approach sequence Shewhart skills sociogram solutions special causes stages statistical control steps strategies suppliers task team leader team meetings team members team-building team's top-down flowchart understand warm-up workers