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The Value Chain and Strategic IS
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Adapted analysis automation business applications business partners business processes business value challenges chapter communications company's competitive components computer systems Computerworld corporate cost create cross-functional customer relationship management customer service data elements data resource management data warehouse database management decision support devices disk e-business e-commerce e-mail eBay electronic commerce employees end users enterprise resource planning ERP systems evaluate example expert system extranets Figure files functions global hardware implementation improve information systems information technology integrated interactive interface Internet Internet technologies intranets inventory mainframe major management system manufacturing marketing ment Microsoft million monitor operating system organization packages percent performance portal programs Real World retail says servers Six Sigma Source storage strategic suppliers supply chain management telecommunications networks tion transaction processing Web-based wireless