Shared Services in Local Government: Improving Service Delivery
Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness. By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service. It seeks to examine the evidence of the cost, effectiveness and quality improvements achieved from sharings. This ground-breaking book has been written for everyone in local government; it explores the political and cultural barriers, and legislative/legal framework for joint workings, explains how to find an appropriate governance vehicle, and how to gain the commitment of partners. It deals with political and managerial concerns, risk aversion and parochial issues, and the possible impact on the reputation and performance of both sharers. Shared Services in Local Government is the only comprehensive study for the UK and it will ensure any public sector organization pursuing this route is able to approach the task of creating a shared service with a real understanding of the issues involved.
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The Background to Shared Services
The Impetus to Share
Shared Services Case Studies
Anglia Revenues Partnership
The Welland Partnership
Learning from the Case Studies
achieve Adur agreed agreement annual efficiency statements approach areas arrangements assessment Audit Commission authority benchmarking Best Value Borough Council Breckland building control Castle Morpeth cent chief executives collaboration consortium contract costs council tax County Council deliver District Council e-government East Cambridgeshire economies of scale ensure example Figure Forest Heath functions funding Greater Manchester identified impact implementation increase initial internal audit investment involved issues joint building joint committee joint procurement jointly Lincolnshire local councils Mid Sussex ODPM officer opportunities option organization outcomes payroll performance potential private sector programme public sector public services reduced responsibility revenues and benefits risk savings service delivery service improvement service providers shared service project South Kesteven staff strategic structure targets transformation value for money waste Welland Welland shared service West Lindsey