The New Public Service: Serving, Not Steering

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M.E. Sharpe, 2003 - Business & Economics - 198 pages
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This compact, clearly written volume synthesizes the many ideas and voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is built around a set of seven core principles: 1. Serve citizens, not customers; 2. Seek the public interest; 3. Value citizenship and public service above entrepreneurship; 4. Think strategically, act democratically; 5. Recognize that accountability isn't simple; 6. Serve, rather than steer; 7. Value people, not productivity. Provocative and timely, The New Public Service asks the reader to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. For all students and professionals in the field, it celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values.

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Contents

Public Administration and the New Public Management
3
The Roots of the New Public Service
25
Serve Citizens Not Customers
45
Copyright

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About the author (2003)

Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, "The Dance of Leadership, "was preceded by "The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations "and "Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service". Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.

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