Managing Change and Innovation in Public Service Organizations

Front Cover
Psychology Press, 2005 - Business & Economics - 262 pages

The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:

  • the use of figures, tables and boxes to highlight ideas and concepts of central importance
  • a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice
  • clear learning objectives for each chapter with suggestions for further reading.

    Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

The processes of change in public services and public service
49
Organizational culture and managing change in public service
74
Implementing change in public service organizations
89
Understanding and managing innovation in public services
115
Developing and supporting innovators in public service
169
Sustaining change and innovation in public services and public
217
Key lessons and issues for the future
228
Copyright

Other editions - View all

Common terms and phrases

About the author (2005)

Stephen P. Osborne is Professor of Public Management and Head of the Public Management Group at the Aston Business School, UK.

Kerry Brown is Senior Lecturer in the School of Management and Director of the Work and Industry Futures Research Program at Queensland University of Technology, Australia.

Bibliographic information