Crisis Management: Planning and Media Relations for the Design and Construction Industry
The only step-by-step guide to crisis management for the design and construction industry
Accidents, lawsuits, labor walkouts . . . A crisis can come out of nowhere to strike even the most responsible and safety-conscious design and construction companies. The good news is that when bad things happen, there are ways to navigate successfully through the tough times to get your company back on track and back in business as soon as possible. The secret is to be prepared—and this book shows you how.
Written by one of the best-known experts in the field.
Crisis Management gives you the detailed practical knowledge, tools, and techniques you need to get ready for virtually any crisis situation—before it happens. With proven procedures, forms, and checklists to guide you through every step of the process, it helps you to:
Crisis Management will make a vital contribution to the overall health and survival of your business—because when it comes to the unexpected, preparation really is everything.
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The Crisis Management Team
Components of a Crisis Management Plan
How Reporters Do Their Jobs
Working with Reporters in a Crisis Situation
to the media?
More on the Good the Bad and the Truly Ugly
Communicating with Your Various Audiences When