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achieve approach asked audience authentic executive presence behavior beneﬁts boss can’t Carlson Companies Carol Change Masters charisma clients coaching commitment conﬁdence conﬂict connect create Dave delivery e-mail effective electronic emotional bank account emotional competence ence engaged Executive Vice President Expectation Pyramid facial expressions feel ﬁgure ﬁles ﬁnd ﬁrst ﬁve ﬂat Fortune 500 give going hear I’ve identiﬁed impact inﬂuence interactions Josh leaders leadership learned listening look manage Marilyn Carlson Nelson Medtronic meeting motivation Mungavan never Oﬂicer OPPOV organization oscilloscope peers perceived perception person persuasion political positive praise presentation questions Ray Kroc reﬂected relationships remote communications seen senior signiﬁcant signiﬁcantly someone strategic successful tactical talk tell there’s they’re things Thomson West tion told Toro Company tremendous trust understand visual voice We’ve what’s workplace XPECTATIONS you’ll you’re