Performance Consulting: Moving Beyond Training
Berrett-Koehler Publishers, 1995 - Technology & Engineering - 352 pages
The traditional training process confuses training activity with performance improvement by focusing on employees' learning needs, rather than on their performance needs. Traditional programs focus on developing excellent learning experiences, while failing to ensure that the newly acquired skills are transferred to the job. Thus, to be effective, training professionals must become ""performance consultants, "" shifting their focus from training delivery to the performance of the company and its individual contributors. Dana & Jim Robinson describe an approach suitable for use in any organizational setting or industry and with any content area. Dozens of useful tools, illustrative exercises, and a case study that threads through the book show how the techniques described are applied in an organizational setting.
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achieve actions agree areas AT&T best practices business goals business needs Causal Linkage Chapter client team coaching completed criteria customer service described designed determine discuss district managers employees ensure environment factors environment needs environmental scan example exemplary performers external focus formance function Gross margin human performance human performance technology iden identify important indicated individual initial project meeting Internal Causes interview guide Janet and Jake job activities learning experiences managers and dealers mance Marc Rosenberg measure ment obtain organization organizational percent performance assessment Performance Consulting Tool performance gaps performance improvement department performance model performance needs performance relationship map performance requirements performance results position questionnaire Quik-Data regarding response role service representatives situation Society for Training specific station managers strategic goals successful Tactical goal territory managers tion traditional training Trainer Training and Development training department training needs training program typical workshop