The Consulting Process in ActionA how-to guide for consultants Here is the accumulation of 35 years of work of two men who havehelped shape the training and development field. Teachers,trainers, consultants, and continual learners themselves, theauthors share their repertoire of concepts, strategies, andtechniques. The function of consultants is part of the role and function of allthose who lead, direct, teach, or interact as friAnds and peerswith others. --Gordon and Ronald Lippitt, authors The authors identify the six phases of almost any consultant-clientworking relationship: * Engaging in initial contact and entry * Formulating a contract and establishing a helpingrelationship * Identifying problems through diagnostic analysis * Setting goals and planning for action * Taking action and cycling feedback * Completing the contract This book emphasizes the role of the consultant?internal orexternal?in an organizational setting. You'll learn to recognizethe most appropriate, effective, and credible route to solvingalmost any consulting conundrum. You'll use every chart, checklist,and reference in this work to improve your own jobperformance. Learn to: * Recognize the phases in consulting * Cope with ethical dilemmas * Assess and evaluate your projects * Consult in internation settings * Facilitate change...and much more! You might call yourself a consultant. You might not. Regardless, you'll find yourself better equippedfor any business interaction when you have this book at yourside. Table of contents: * Consultation: An Expanding Process **Phases in Consulting**Interventions: Making Decisions and Ensuring Quality **ConsultantRoles **Ethical Dilemmas and Value Guidelines **DesigningParticipative Learning **Diagnostic Analysis, Progress Assessment,and Evaluation **Examples of Consultation in Action **Guidelinesfor International Consulting **Skills, Competencies, andProfessional Development **The Consultant as Change Facilitator**Implications for the Future of Consulting |
Contents
Preface | 1 |
Phases in Consulting | 11 |
Interventions Making Decisions and Ensuring Quality | 37 |
Copyright | |
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ability action action research activities alternatives American Psychological Association appropriate assessment attitudes become brainstorming challenge change agent change effort check sheet clarify client learners client system collaboration commitments communication competence conflict consultant needs consultant roles consultant's consulting process consulting relationship contract criteria culture data collection diagnostic dilemmas effective ethical evaluation example explore external facilitate feedback feel focus function George Washington University goals Gordon help the client helper ideas identify implementation important improve individual initial internal consultant interpersonal intervention decisions interviews involved issues kind leaders learning Lippitt management by objectives meeting methods organization development organization's organizational outcomes participants personnel phase planning potential practice problem problem-solving procedures profes professional relevant responsibility Ronald Lippitt session situation situational ethics solving staff strategies successful sultant task forces tion trainers trends values X X X XX XX